STILLGOT SUPPORT
A little help,
right here.
A question, an idea, or something not working as expected? We’d like to hear from you.
Email StillGot support
stillgot@reddash.appTell us your iOS version, StillGot version and what happened. You can leave out private card details.
Start here.
My balance doesn’t match the real card.
StillGot does not fetch balances from the card provider. Open the card, tap Log, then Set To to enter the actual balance. Future spending and top-ups will be calculated from there.
I logged the wrong amount or visit.
Open the card’s history and delete the mistaken record. The balance is recalculated automatically. For a check-in you just made, you can also use Undo while it is shown.
I’m not receiving reminders.
Check that notifications are allowed for StillGot in iPhone Settings and that reminders are enabled in StillGot Settings. Used-up, archived and expired cards stop receiving reminders. An idle reminder can also be turned off for an individual card.
Can I recover cards after deleting the app?
This version has no iCloud sync or in-app cloud backup. Deleting the app deletes its locally stored data. We do not have a copy to restore.
How do I change the language or appearance?
In StillGot, open Settings, then Language or Appearance. You can choose English or Simplified Chinese, and light, dark or system appearance.
How can I find a card from a past trip?
Search for the trip’s group name, a place, a note or a currency. Search includes archived cards as well. You can also view archived cards from the card list.